Frequently Asked Questions
Everything you need to know about shopping with Consuela.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are attached to receive a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your products handmade?
Yes, many of our signature bags and accessories feature artisanal craftsmanship and hand-stitched details that reflect our commitment to quality.
How do I care for my Consuela bag?
We recommend wiping your bag with a damp cloth and mild soap. For leather components, use a high-quality leather conditioner to maintain suppleness and shine.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.